26 min listen
361: Practitioner Stories: CX At Prudential
FromThe CX Cast
ratings:
Length:
30 minutes
Released:
Jul 2, 2024
Format:
Podcast episode
Description
Julian Aldeco, VP, Head of Customer Voice and Obsession at Prudential Financial, gives a candid retelling of Prudential's CX transformation thus far. Aldeco offers details to guide other practitioners in varied topics, from CX strategy to measurement to culture.
Released:
Jul 2, 2024
Format:
Podcast episode
Titles in the series (98)
265: Assurant – How To Structure CX In A Decentralized Organization: Choosing how to organize and operate a customer experience (CX) team depends on many factors, including the business’s maturity, goals, structure, and culture. In this episode we’re joined by Deborah Cornwell, by The CX Cast