Call Center Success Series

Running a call center is hard. But it can also be rewarding.    Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.    Experience a thriving center operation and become a leader in customer service with Call Center Connections.   Benefits:  Boost staff morale and appreciation  Create a positive customer experience  Improve leadership skills and strategies  What's inside:  Learn how to find the perfect call center manager  Explore the benefits of using home-based agents  Discover the impact of artificial intelligence on call centers  Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.    Discover:  How your management style may be hurting your call center  An easy way to determine agent starting pay  Ways to enhance the customer experience  Five tips for agent customer service success  How to optimize your call center for better outcomes  Don't miss out on the opportunity to improve your call center operations and exceed customer expectations.    Get your copy of Call Center Connections today.

Do you want to own a telephone answering service? Would you like a nice double-digit profit every month?   A mature answering service can do that for you. That's the good news. The bad? If you don't do it right, it could be the worst decision of your life. You could lose your shirt.   Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service industry. He's owned, managed, bought, and merged answering services. He's also an industry writer and publisher. And he worked as a consultant.   In this essential book, you'll discover: The precise steps to set yourself up for success Key shortcuts to minimize risk The secrets that will make you become profitable faster How to avoid the surprising mistakes most answering service startups make If your personality fits this high-risk, high-reward industry You'll learn about equipment, cash flow, and managing a team. And you'll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies.   If you're considering starting a telephone answering service, this indispensable guide is a must read.   Buy How to Start a Telephone Answering Service today and dive into this exciting industry.

The essential guide to healthcare call centers.   Today's healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.   But running a healthcare call center comes with its own set of challenges.    Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community.   By addressing common pain points, Healthcare Call Center Essentials will teach you how to: Train and retain agents for long-term success Measure your metrics to understand your call center's strengths and weaknesses Create more efficient and effective call center operations Understand the dynamics of traffic, time management, and employee issues Optimize your systems to better meet the needs of your medical community Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You'll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers.   By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation.   Get your copy today.